Privacy Policy

Last updated: 1 January 2025 | Domain: teamlounge.info

TeamLounge Pty Ltd ("TeamLounge", "we", "us", or "our") operates the website teamlounge.info and associated social gaming services. We are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you visit our website or use our services. By using teamlounge.info, you consent to the practices described in this policy.

1. Who We Are

TeamLounge Pty Ltd is an Australian company registered in New South Wales. Our registered address is Level 2, 420 George Street, Sydney NSW 2000, Australia. You can contact our Privacy Officer at [email protected].

2. Information We Collect

We may collect the following categories of personal information:

• Contact information: Name, email address, and phone number when you submit a contact form or subscribe to our newsletter.
• Technical data: IP address, browser type and version, operating system, referring URLs, and pages visited, collected automatically when you access our website.
• Usage data: Information about how you interact with our free social games, including game sessions and preferences (no financial data is collected as our games involve no real money).
• Communications: Records of correspondence when you contact us by email or through our contact form.

We do not collect sensitive information (as defined under the Privacy Act) unless you voluntarily provide it and consent to its collection.

3. How We Collect Information

We collect personal information through the following means:

• Directly from you when you fill in a contact form, subscribe to our newsletter, or communicate with us.
• Automatically through cookies and similar tracking technologies when you browse our website. Please refer to our Cookie Policy for details.
• From third-party analytics services (such as anonymised usage statistics) to help us improve our platform.

4. How We Use Your Information

We use the personal information we collect for the following purposes:

• To respond to your enquiries and provide customer support.
• To send you newsletters and updates about our social games and venues, where you have subscribed.
• To improve and personalise your experience on our website and games platform.
• To analyse website traffic and usage patterns to enhance our services.
• To comply with legal obligations under Australian law.
• To enforce our Terms of Use, including our 18+ age restriction.

We will not use your personal information for any purpose that is incompatible with the purpose for which it was collected without your consent.

5. Disclosure of Personal Information

We do not sell, rent, or trade your personal information to third parties. We may disclose your information to:

• Service providers: Third-party companies that assist us in operating our website and services (e.g., email delivery, analytics), who are bound by confidentiality obligations.
• Legal authorities: Where required by law, court order, or government regulation.
• Business transfers: In the event of a merger, acquisition, or sale of assets, subject to appropriate confidentiality protections.

Where we disclose personal information to overseas recipients, we take reasonable steps to ensure those recipients comply with the Australian Privacy Principles.

6. Data Security

We implement reasonable technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. These measures include SSL/TLS encryption for data in transit and access controls for our internal systems.

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Contact form submissions are retained for up to 24 months. Newsletter subscriber data is retained until you unsubscribe.

8. Your Rights

Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete personal information.
• Request deletion of your personal information, subject to legal obligations.
• Withdraw consent to marketing communications at any time by clicking "unsubscribe" in any email.
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au if you believe your privacy rights have been breached.

To exercise any of these rights, please contact us at [email protected].

9. Children's Privacy

TeamLounge is strictly an 18+ platform. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that we have inadvertently collected information from a minor, we will delete it promptly. If you believe a minor has provided us with personal information, please contact us immediately.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies independently.

11. Cookies

We use cookies and similar technologies on our website. For detailed information about the cookies we use and how to manage them, please refer to our Cookie Policy.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a revised "Last updated" date. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our privacy practices, please contact our Privacy Officer:

• Email: [email protected]
• Post: Privacy Officer, TeamLounge Pty Ltd, Level 2, 420 George Street, Sydney NSW 2000, Australia
• Phone: +61 2 8000 1234

We will respond to your request within 30 days in accordance with the Privacy Act 1988 (Cth).